MUNDI ESIM · TRAVEL INFORMED
Help and contact for Mundi eSIM
Check your purchases, regain access to your eSIM and find help with installation and connection.
Updated on
Your purchases and QR code
Log in to My purchases with the email used to purchase. When the service is enabled, you will receive a private link to consult your orders. From the order you can print the QR code or save it as PDF.
If you see a charge but your eSIM has not appeared, do not pay again. Contact us with your order reference.
If you have no connection
- Check that you are in an included country and that the plan is still valid.
- Select the travel eSIM as your data line.
- Check roaming and APN settings against your order’s instructions.
- Connect to wifi to contact support if the problem continues.
Do not delete the eSIM or share its QR code: some profiles cannot be reinstalled.
Contact us
hola@mundiesim.com. Include the order reference, country, phone model and a description of the problem. Do not send card details, passwords or activation codes.
Support by the PLATAFORMA DE TRANSACCIONES ELECTRONICAS TODORECARGAS, S.L.U. team. Availability is not advertised for 24 hours, nor a response time that we cannot confirm.