MUNDI ESIM · TRAVEL INFORMED
Withdrawal and refunds
Mundi eSIM withdrawal and refunds. Website owner, customer support and site terms.
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No purchases or charges are accepted, so there are no amounts collected by this website to refund. If you receive a payment request claiming to be from Mundi eSIM, check with the official contact before paying.
Right of withdrawal
For any future remote contract, the right of withdrawal and its legal period will be provided, generally 14 calendar days, as well as any exceptions that actually apply. Scanning a QR code or installing an eSIM is not presumed to automatically remove that right. Its treatment must correspond to the nature of the service and to the legal requirements for information, request and consent.
Request and form
You may clearly communicate your withdrawal to hola@mundiesim.com or by post to the owner’s address. Template: “I hereby withdraw from the contract for [service], entered into on [date], reference [order]. Name: […]. Address: […]. Date: […]. Signature, only if submitted on paper.” Using this template is optional. Keep proof of sending.
Refunds and issues
When a refund is legally due, it will be made through the original payment method, unless expressly agreed otherwise and without additional costs to the consumer, within the applicable legal period. A coverage issue or a lack of conformity will be handled according to its circumstances and legal rights; no general refund exclusion is imposed for having installed the eSIM. Before opening sales, the specific operating procedures will be published.