MUNDI ESIM · TRAVEL INFORMED
Contract terms
Mundi eSIM purchase terms. Website owner, customer support and site terms.
Updated on
Service status
Purchasing is not yet open. Plans are displayed for information and no payments, reservations or binding orders are accepted. No fictitious purchase is accessible from the commercial shop. The following rules describe the information required before sales open; the version applicable to each purchase will be retained with the order.
Features and compatibility
The included countries, duration, start and expiry, full-speed data, reduced-speed conditions and internet sharing terms will be displayed. Catalogue plans are data-only and do not include conventional calls or SMS. Coverage and speed depend on local networks; 5G is not guaranteed everywhere. The buyer must check the exact phone model, eSIM compatibility and that the device is carrier-unlocked.
Price and taxes
Catalogue prices are shown in euros and include the configured VAT. The applicable tax treatment will be confirmed before purchases are enabled. No subscription or automatic renewal is advertised for these plans. The full amount, taxes and any charges must appear before payment is confirmed.
Order, payment and delivery
When contracting is enabled, the user will be able to review destination, plan, contact details, and price, correct errors, and accept the conditions before payment. The actual payment gateway, the seller, the connectivity provider, and the delivery time will be provided. Confirmation and the conditions will be provided on a durable medium. Cards will not be requested by email or in MundiPay forms.
Activation and support
Install and activate your eSIM before travelling, using Wi-Fi and following your order instructions. You have up to 90 days from purchase to activate your eSIM. Your 28 days of service begin with the first use of data. If your home country is included and you use data there, the plan may start before your trip. The activation window does not add days of service. Instructions must confirm these time limits and any reinstallation restrictions. Do not delete an installed profile to fix a fault without first contacting support. For an issue, provide the order reference, country, model and error message without publishing activation codes. Statutory rights for lack of conformity remain in force.
Rights and complaints
See the cancellation and returns page. Contact: hola@mundiesim.com. The final terms will not limit consumers’ mandatory rights. The applicable Spanish and European regulations and the rules on jurisdiction prevail over any incompatible clause.