MUNDI ESIM · TRAVEL INFORMED
Privacy policy
Mundi eSIM privacy policy. Website owner, customer support and site terms.
Updated on
Controller
PLATAFORMA DE TRANSACCIONES ELECTRONICAS TODORECARGAS, S.L.U., tax ID (NIF) B21555750, address: C/ La Fuente, 8, 21720 Rociana del Condado, Huelva, España. Registro Mercantil de Huelva, tomo 1056, folio 27, sección 8, hoja H-22333, inscripción 1. Contact: hola@mundiesim.com.
Data and purposes
When browsing, the server may log the IP address, date, requested page, and technical browser data in order to provide and protect the website. If you write by email, your address, the data you provide, and the content needed to handle your inquiry will be processed. The private area processes identifiers, sessions, and administrator activity logs. There are currently no subscription forms, personalized advertising, or enabled purchases.
Legal basis
Handling a request before purchase is based on the pre-contractual steps you request. Other enquiries and website security are based on our legitimate interest in providing appropriate support and preventing abuse, balanced against your rights. Legal obligations may require us to retain certain data. An enquiry does not automatically subscribe you to advertising.
Retention
Enquiry data is retained while the enquiry is handled and, where applicable, for the periods needed to address legal liabilities. Technical logs are retained according to the hosting security settings; you may request the specific period. The administration access cookie lasts up to 8 hours. The customer area uses single-use access links valid for 15 minutes and one-hour sessions to view purchases; expired links and sessions are purged when new access is requested. Old test orders are purged after 7 days. Information on processing and retaining orders and invoices will be provided before sales open.
Recipients
Hosting, maintenance and email providers may access the data needed to provide their services, under the relevant agreements and safeguards. Data is not sold. It may be disclosed to authorities where legally required. Third-party analytics and advertising services have not been enabled. Before payments or deliveries are contracted, this policy will be updated with the applicable services and, where relevant, international transfers.
Your rights
Where applicable, you may request access, rectification, erasure, objection, restriction and portability by writing to hola@mundiesim.com. Specify the right you wish to exercise; additional identity information will be requested only when necessary. You may complain to the Spanish Data Protection Agency at www.aepd.es. There is no automated decision-making with legal effects or advertising profiling.
Help and artificial intelligence assistant
The AI help service uses the OpenAI API to answer general questions about Mundi eSIM. Before each submission, you must tick the box authorising that question to be sent to OpenAI. You can read the guides or contact us by email without using AI. Answers may contain errors: check the plan details and contact our team if you need to confirm anything.
Data from the visitor's query and choice
When you use the AI, the text you type, the selected language, and public information about our plans and guides are sent. The assistant does not access orders, accounts, documents, or QR codes. Do not include names, email addresses, documents, cards, passwords, or another person's data. The app applies basic filters that do not guarantee detection of all personal data. Optional AI use is based on your consent for each submission. You can stop using it at any time; this does not affect processing already carried out.
AI provider and international processing
OpenAI provides the service as a data processor; for customers in the European Economic Area, its processing agreement identifies OpenAI Ireland Ltd. It may use entities and providers outside the EEA. Its agreement provides for standard contractual clauses or other applicable adequacy safeguards. Provider information and safeguards: https://openai.com/policies/data-processing-addendum/ and https://platform.openai.com/subprocessors. You can ask our privacy contact for information about this processing.
AI query retention
Mundi eSIM does not save chat content in a conversation database. The integration asks OpenAI not to store the response as application history. This does not mean zero retention: the provider may retain security logs for up to 30 days, with legal or harm-prevention exceptions, and temporary technical caches. Under its policy, API data is not used to train models by default, unless the service customer expressly opts in. Current details: https://developers.openai.com/api/docs/guides/your-data. Hosting access logs are described in this policy.